9-1-1 Dispatching A Best Practices Review

Summary: This report is a best practices review of 9-1-1 public safety dispatching in Minnesota. Sections include: 9-1-1 service: local responsibility under a state mandate; financing 9-1-1 service; local government structure for providing 9-1-1 service; variations in dispatchers' functions & training; goals; actions & best practice to reach the goals; study methodology; performance measurement; typical costs for effective & ...efficient 9-1-1 dispatching; bibliography; recent program evaluations. 10 tables & 13 figures. [read more]