Customer Relations | New & Used Textbooks

1.

Supply Chain Management (4th Edition) by Chopra, Sunil, Meindl, Peter ISBN-13: 9780136080404 ISBN-10: 0136080405 Hardcover, 2009 Edition: 4th List Price: $174.67

$25.51 (Save 85%) $40.98 (Save 76%)

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Organizational Behavior: Improving Performance and Commitment in the Workplace by Colquitt, Jason A., Lepine, Jeff... ISBN-13: 9780078137174 ISBN-10: 0078137179 Hardcover, 2010 Edition: 2nd List Price: $239.65

$11.91 (Save 95%) $19.75 (Save 91%)

3.

Customer Service Skills for Success (Connect, Learn, Succeed) by Robert W Lucas ISBN-13: 9780073397115 ISBN-10: 0073397113 Paperback, 2011 Edition: 5th

$43.00 $25.25

4.

Customer Relationship Management A Databased Approach by Kumar, V., Reinartz, Werner J., ... ISBN-13: 9780471271338 ISBN-10: 0471271330 Paperback, 2005 List Price: $78.95

$13.00 (Save 83%)

5.

Customer Service by Harris, Elaine K. ISBN-13: 9780135064337 ISBN-10: 0135064333 Paperback, 2009 Edition: 5th List Price: $59.80

$1.78 (Save 97%)

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Customer Service Skills for Success by Lucas, Robert W. ISBN-13: 9780073545448 ISBN-10: 0073545449 Textbook Paperback, 2008 Edition: 4th List Price: $81.00

$0.11 (Save 99%) $42.50 (Save 47%)

7.

Customer Relationship Management Integrating Marketing Strategy and Information Technology by Zikmund, William G., McLeod, Ray... ISBN-13: 9780471271376 ISBN-10: 0471271373 2002 List Price: $65.95

$5.05 (Save 92%)

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Customer Relationship Management by Peelen, Ed ISBN-13: 9780273681779 ISBN-10: 027368177x Paperback, 2005 List Price: $97.50

$45.99 (Save 52%)

9.

Customer Relationship Management Concepts and Tools by Buttle, Francis ISBN-13: 9780750655026 ISBN-10: 075065502X 2003 List Price: $51.95

$80.99

10.

Relationship Selling by Johnston, Mark, Marshall, Greg, ... ISBN-13: 9780073404837 ISBN-10: 0073404837 Hardcover, 2009 List Price: $170.63

$60.93 (Save 64%) $32.71 (Save 80%)

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Principlesd of Customer Relationship Management by Baran, Roger J., Strunk, Daniel ... ISBN-13: 9780324322385 ISBN-10: 0324322380 Hardcover, 2007 List Price: $191.95

$19.34 (Save 89%)

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Customer Relationship Management by Buttle, Francis ISBN-13: 9781856175227 ISBN-10: 1856175227 Paperback, 2008 Edition: 2nd List Price: $51.95

$11.39 (Save 78%)

13.

World of Customer Service by Gibson-Odgers, Pattie ISBN-13: 9780538730464 ISBN-10: 0538730463 Paperback, 2007 Edition: 2nd List Price: $81.95

$9.77 (Save 88%)

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World of Customer Service by Gibson-Odgers, Pattie ISBN-13: 9780840064240 ISBN-10: 0840064241 2011 Edition: 3rd

$52.45 $36.34

15.

Total Relationship Marketing by Gummesson, Evert ISBN-13: 9780750686334 ISBN-10: 0750686332 Paperback Edition: 3rd List Price: $51.95

$24.14 (Save 53%)

16.

Selling: The Profession by Lill, David J., Lill, Jennifer K. ISBN-13: 9780980040609 ISBN-10: 0980040604 Textbook Paperback Edition: 5th List Price: $89.98

$24.26 (Save 73%) $30.29 (Save 66%)

17.

Customer Service : A Practical Approach by Harris, Elaine K. ISBN-13: 9780132742399 ISBN-10: 013274239X 2013 Edition: 6th

$43.36 $23.75

18.

Serving Internal and External Customers by Swartzlander, Anne ISBN-13: 9780130283412 ISBN-10: 013028341X 2003 List Price: $68.60

$7.39 (Save 89%)

19.

Superior Customer Value in the New Economy Concepts and Cases by Johnson, William C., Weinstein, Art ISBN-13: 9781574443561 ISBN-10: 1574443569 Hardcover, 2004 Edition: 2nd List Price: $65.95

$0.75 (Save 98%) $36.42 (Save 44%)

20.

Satisfaction: A Behavioral Perspective on the Consumer by Oliver, Richard L. ISBN-13: 9780765617705 ISBN-10: 0765617706 Hardcover, 2009 Edition: 2nd List Price: $129.95

$159.29 $79.26 (Save 39%)

21.

Organizational Behavior : Improving Performance and Commitment in the Workplace with Connect... by Colquitt, Colquitt, Jason, LePin... ISBN-13: 9780077398224 ISBN-10: 007739822X 2010 Edition: 2nd

$122.55 $47.32

22.

Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoT... by Metters, Richard D., King-Metter... ISBN-13: 9780324661187 ISBN-10: 0324661185 Hardcover, 2007 Edition: 2nd List Price: $175.95

$24.21 (Save 86%)

23.

Technology and Customer Service Profitable Relationship Building by Timm, Paul R., Jones, Christophe... ISBN-13: 9780130989901 ISBN-10: 0130989908 Paperback, 2004 List Price: $52.20

$0.01 (Save 99%)

24.

Twenty Four Brand Mantras: Finding a Place in the Minds and Hearts of Consumers by Kapoor, Jagdeep ISBN-13: 9788178299433 ISBN-10: 8178299437 Paperback, 2009 Edition: 2nd List Price: $19.95

$20.75

25.

Grocery Revolution The New Focus on the Consumer by Kahn, Barbara E., McAlister, Lei... ISBN-13: 9780673998804 ISBN-10: 0673998800 1997 List Price: $31.50

$1.81 (Save 94%)

26.

Building Customer-Brand Relationships by Schultz, Don E., Azzaro, Marian,... ISBN-13: 9780765617996 ISBN-10: 0765617994 Paperback, 2009 List Price: $99.95

$135.01

27.

World of Customer Service by Odgers, Pattie ISBN-13: 9780538726689 ISBN-10: 0538726687 Paperback, 2003 List Price: $55.95

$0.02 (Save 99%)

28.

Relationship Marketing Management of Customer Relationships by Bruhn, Manfred ISBN-13: 9780273676010 ISBN-10: 0273676016 List Price: $79.50

$80.04

29.

Travel Sales and Customer Service by Schwartz, Roberta, MacNeill, Deb... ISBN-13: 9780931202247 ISBN-10: 0931202248 Paperback, 1999 Edition: 2nd List Price: $36.00

$1.94 (Save 94%)

30.

Relationship Marketing by Egan, John ISBN-13: 9780273713197 ISBN-10: 0273713191 Paperback, 2008 Edition: 3rd

$72.45

31.

Managing Services Marketing Text and Readings by Bateson, John E. G., Hoffman, K.... ISBN-13: 9780030225192 ISBN-10: 0030225191 Hardcover, 1998 Edition: 4th List Price: $159.95

$0.62 (Save 99%)

32.

Communicating With Customers by Agency for Instructional Technol... ISBN-13: 9780538433389 ISBN-10: 0538433388 Paperback, 2001 Edition: 2nd List Price: $19.95

$18.98 (Save 4%)

33.

Super Service Seven Keys to Delivering Great Customer Service, Even When You Don't Feel Like... by Gee, Jeff, Gee, Valerie ISBN-13: 9780070248175 ISBN-10: 0070248176 Paperback, 1999 List Price: $14.95

$0.01 (Save 99%)

34.

Aftermarketing by Vavra, Terry G. ISBN-13: 9780786304059 ISBN-10: 0786304057 Paperback List Price: $15.00

$1.99 (Save 86%)

35.

Customer Relationship Management The Bottom Line to Optimizing Your Roi by Anton, Jon, Petouhoff, Natalie L. ISBN-13: 9780130990693 ISBN-10: 0130990698 Paperback, 2002 Edition: 2nd List Price: $26.00

$12.83 (Save 50%)

36.

Understanding & Managing Customers by Lancaster, Peter, Lowe, Robin, D... ISBN-13: 9780273685623 ISBN-10: 0273685627 Paperback, 2005 List Price: $69.50

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37.

The Trade Technicians Soft Skills Manual by Coscia, Steve ISBN-13: 9781111313814 ISBN-10: 1111313814 Paperback, 2011 Edition: 1st List Price: $29.95

$12.78 (Save 57%) $19.75 (Save 34%)

38.

Customer Service Building Successful Skills for the Twenty-First Century by Lucas, Robert W. ISBN-13: 9780072938050 ISBN-10: 0072938056 Paperback, 2004 Edition: 3rd List Price: $62.50

$0.01 (Save 99%)

39.

Operations Mgmt. by Knod, Edward M., Schonberger, Ri... ISBN-13: 9780256194067 ISBN-10: 0256194068 Edition: 6th List Price: $96.25

$0.14 (Save 99%)

40.

Introduction to Help Desk Concepts and Skills by Sanderson, Susan ISBN-13: 9780078216770 ISBN-10: 007821677X 2003

$10.25

41.

NRAWF Manage First Customer Service Competency Guide by National Restaurant Association ... ISBN-13: 9780132283816 ISBN-10: 0132283816 Paperback, 2006 Edition: 1st List Price: $36.00

$0.01 (Save 99%)

42.

21st Century Business: Customer Service, Student Edition by Career Solutions Training Group ISBN-13: 9780538740289 ISBN-10: 0538740280 Paperback, 2010 Edition: 2nd List Price: $29.95

$9.11 (Save 69%)

43.

Plunkett and Attner Management Meeting and Exceeding Customer Expectations by Plunkett ISBN-13: 9780538844963 ISBN-10: 0538844965 List Price: $102.95

$0.04 (Save 99%)

44.

25 Management Lessons from the Customer's Side of the Counter by Donnelly, James H., Jr. ISBN-13: 9780786310043 ISBN-10: 0786310049 List Price: $16.95

$0.01 (Save 99%)

45.

Customer Service: Skills and Concepts for Success by Lucas, Robert W. ISBN-13: 9780078226335 ISBN-10: 0078226333 Textbook Paperback Edition: 2nd List Price: $49.35

$0.01 (Save 99%)

46.

Value Added Customer Service Every Employee's Guide for Creating Satisfied Customers by Reilly, Tom, Herschel, Jeffrey P. ISBN-13: 9780944448106 ISBN-10: 0944448100 Paperback, 1995 List Price: $5.00

$0.01 (Save 99%)

47.

9 Brand Shaastras Nine Successful Brand Strategies to Build Winning Brands by Kapoor, Jagdeep ISBN-13: 9780761932567 ISBN-10: 0761932569 Paperback, 2004 List Price: $38.95

$3.55 (Save 90%)

48.

I. S. at Your Service: Knowing and Keeping Your Clients - L. Paul Ouellette - Hardcover by Ouellette, L. Paul ISBN-13: 9780840387653 ISBN-10: 0840387652 Hardcover List Price: $29.95

$1.50 (Save 94%)

49.

Skills for Consumer Success by Donnelly, Mary Queen ISBN-13: 9780538438643 ISBN-10: 0538438649 Paperback, 2003 List Price: $51.95

$0.96 (Save 98%)

50.

Customer Service by Career Solutions Training Group ISBN-13: 9780538431262 ISBN-10: 0538431261 List Price: $22.95

$0.01 (Save 99%)

Customer Relations Textbooks

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