The Team at ValoreBooks.com sat down this past week and put together a list of tips and tricks for our Marketplace Booksellers. Follow the tips below and you will be on the right path to have a successful textbook selling season.
1. Answer customer questions immediately
Our target market is the college student. Most college students have low patience, are on tight deadlines, and need their textbooks fast! Slow responses to inquiries will result in lost textbook sales, and negative seller feedback ratings.
2. Respond to ValoreBooks.com customer service questions within 48 hours
It is imperative that all Marketplace Book Sellers respond to ValoreBooks.com Service Questions within 48 hours. If a Marketplace Book Seller fails to respond to a question in a timely manner, ValoreBooks.com will take further action on the disputed topic.
3. Confirm your orders within 48 hours
After an order is placed, it must be confirmed within 48 hours. If you do not confirm your order within 48 hours the order will be auto cancelled. Learn how to confirm orders here.
4. Ship your orders within 24 hours of confirming them
After an order is confirmed, we require book sellers to ship out their order within 24 hours.
5. Upload order tracking for all orders
We suggest all Marketplace Book Sellers upload order tracking for their orders. This will ease the mind of the customer as they can track their package to their doorstep. This also protects the book seller as you can verify that your item has been delivered with order tracking. Learn how to upload tracking here.
6. List your textbooks in the appropriate book condition
To prevent returns and negative feedback we suggest that all Marketplace Sellers list their textbooks in the appropriate book condition. If your textbook is not new, make sure to place it in the appropriate book condition: like new, very good, good or acceptable. Read about our condition guidelines here.
7. Add descriptive book comments
Adding descriptive comments such as the specific edition, cover ware, highlighting, notes, CD not included, and any other important information will help aid the customer while purchasing their textbook. Textbooks that provide descriptive comments have a much better chance of selling than textbooks that lack descriptive details. Descriptive comments will also reduce returns because the customer will know what to expect when they receive their book.
8. Keep your inventory up to date
Top textbooks sell by the thousands each day during back to school seasons. Therefore, keeping your inventory up to date is key. Any canceled order results in a lost customer and will negatively affect your confirmation and feedback rating.
9. Contact your customer with any questions or updates
It is imperative to contact your customer if any questions or updates arise regarding their order. You can contact your customer by following the steps listed here.
10. Allow e-mails from ValoreBooks.com
Many new e-mail accounts have spam filters that will filter out unrecognized e-mail. Please set up your account to accept e-mails from ValoreBooks.com. We will send out important notifications regarding your account, orders, news, etc.
11. Use flat rate envelopes and boxes for priority mail
We suggest all sellers use Flat Rate Boxes and Envelopes to save money if you are shipping with priority mail.
12. Sell textbooks back to Valore
Always know that if you need to move your inventory you have the option to use our textbook sell back program. All you have to do is enter your ISBN, view price quotes, ship your textbooks to us with a prepaid label, and get paid. Learn more about our textbook sell back program here.
13. Build your account up to become a recommended book seller
It takes time and effort to become a recommended book seller, but the benefits are worth the work. Your listings will be placed in our “Recommended Sellers” category and your book seller name will have a star attached to it. Sellers with over 500 orders and 90% confirmation and feedback rates are qualified for this program.
14. Contact us with any questions or suggestions
We are the premier online textbook marketplace because of our book sellers! If you have any questions or suggestions on how we can improve, please let us know.
If you would like more information on any of these tips, or if there are any tips you feel we should add to this list please leave a comment below or contact us directly.
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