Customer Relations | New & Used Books

1.

Fish! A Remarkable Way to Boost Morale and Improve Results by Lundin, Stephen C., Paul, Harry,... ISBN-13: 9780786866021 ISBN-10: 0786866020 2000 List Price: $19.99

$0.01 (Save 99%)

2.

Relationship Selling by Johnston, Mark W., Marshall, Gre... ISBN-13: 9780073529813 ISBN-10: 0073529818 Hardcover, 2008 List Price: $157.19

$19.94 (Save 87%)

3.

Customer Love Attracting and Keeping Customers for Life by Bell, Chip R. ISBN-13: 9781890009786 ISBN-10: 1890009784 List Price: $19.95

$3.94 (Save 80%)

4.

Raving Fans A Revolutionary Approach to Customer Service by Blanchard, Ken, Bowles, Sheldon,... ISBN-13: 9780688123161 ISBN-10: 0688123163 Hardcover, 1993 Edition: 1st List Price: $22.99

$0.01 (Save 99%)

5.

Kellogg On Branding The Marketing Faculty Of The Kellogg School Of Management by Tybout, Alice M., Calkins, Tim, ... ISBN-13: 9780471690160 ISBN-10: 0471690163 Hardcover, 2005 List Price: $35.00

$15.47 (Save 55%)

6.

Call Center Leadership and Business Management Handbook by Cleveland, Brad, Harne, Debbie ISBN-13: 9780970950772 ISBN-10: 0970950772 Paperback Edition: 2nd List Price: $199.00

$8.00 (Save 95%)

7.

Exceptional Customer Service Going Beyond Your Good Service to Exceed the Cutomer's Expectation by Ford, Lisa, McNair, David, Perry... ISBN-13: 9781580624589 ISBN-10: 1580624588 List Price: $12.95

$0.01 (Save 99%)

8.

Business Process Mapping: Improving Customer Satisfaction by Jacka, J. Mike, Keller, Paulette... ISBN-13: 9780470444580 ISBN-10: 0470444584 Hardcover, 2009 Edition: 2nd List Price: $65.00

$67.32

9.

Nordstrom Way To Customer Service Excellence A Handbook for Implementing Great Service in Yo... by Spector, Robert, McCarthy, Patri... ISBN-13: 9780471702863 ISBN-10: 0471702862 Paperback, 2005 List Price: $24.95

$4.82 (Save 80%)

10.

Jeffrey Gitomer's Little Red Book of Selling 12.5 Principles of Sales Greatness How to Make... by Gitomer, Jeffrey ISBN-13: 9781885167606 ISBN-10: 1885167601 Hardcover, 2004 List Price: $19.95

$2.46 (Save 87%)

11.

What the Customer Wants You to Know How Everybody Needs to Think Differently About Sales by Charan, Ram ISBN-13: 9781591841654 ISBN-10: 1591841658 Hardcover, 2007 List Price: $21.95

$0.01 (Save 99%)

12.

(7L) the Seven Levels of Communication : Go from Relationships to Referrals by Maher, Michael J. ISBN-13: 9781452033976 ISBN-10: 1452033978 2010

$18.83

13.

Coaching Knock Your Socks Off Service by Anderson, Kristin, Zemke, Ron ISBN-13: 9780814479353 ISBN-10: 0814479359 List Price: $18.95

$0.01 (Save 99%)

14.

Relationship Marketing by Godson, Mark ISBN-13: 9780199211562 ISBN-10: 0199211566 Paperback, 2009 List Price: $85.00

$19.90 (Save 76%)

15.

Be Our Guest Perfecting the Art of Customer Service by Disney Institute Staff, Kinni, Ted ISBN-13: 9780786853946 ISBN-10: 0786853948 2003 List Price: $10.95

$14.00

16.

50 Activities for Achieving Excellent Customer Service Ringbound by Doane, Darryl S., Sloat, Rose D. ISBN-13: 9780874257373 ISBN-10: 0874257379 List Price: $139.95

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17.

Customer Information Management by Flower, Graham Jessie, Fawcett, ... ISBN-13: 9781845162832 ISBN-10: 1845162838 Paperback, 2006 List Price: $75.00

$35.28 (Save 52%)

18.

Crm Handbook A Business Guide to Customer Relationship Management by Dyché, Jill ISBN-13: 9780201730623 ISBN-10: 0201730626 2001 List Price: $64.99

$7.64 (Save 88%)

19.

Managing Customers for Profit by Kumar, V. ISBN-13: 9780132352215 ISBN-10: 0132352214 Hardcover, 2007 List Price: $39.99

$1.00 (Save 97%)

20.

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless How to Make Customers Love... by Gitomer, Jeffrey ISBN-13: 9781885167309 ISBN-10: 188516730X List Price: $30.00

$4.41 (Save 85%)

21.

Experience Economy Work Is Theater & Every Business a Stage by Pine, B. Joseph, II, Gilmore, Ja... ISBN-13: 9780875848198 ISBN-10: 0875848192 1999 List Price: $32.95

$0.01 (Save 99%)

22.

Customer Relations and Goodwill Letters 60 Ready-To-Use Models by Moroney, Mary H. ISBN-13: 9780872801479 ISBN-10: 0872801470 List Price: $16.95

$0.01 (Save 99%)

23.

Jeffrey Gitomer's Little Red Book of Sales Answers 99.5 Real World Answers Taht Make Sense, ... by Gitomer, Jeffrey H. ISBN-13: 9780131735361 ISBN-10: 0131735365 Hardcover, 2006 List Price: $19.99

$0.01 (Save 99%)

24.

Customer Relationship Management Perspectives from the Marketplace by Knox, Simon, Maklan, Stan, Payne... ISBN-13: 9780750656771 ISBN-10: 0750656778 Hardcover, 2002 List Price: $67.95

$2.63 (Save 96%)

25.

Award-winning Customer Service 101 Ways to Guarantee Great Performance by Evenson, Renee ISBN-13: 9780814474549 ISBN-10: 0814474543 Paperback, 2007 List Price: $17.95

$12.16 (Save 32%)

26.

Lessons in Service from Charlie Trotter by Lawler, Edmund, Trotter, Charlie... ISBN-13: 9781580083157 ISBN-10: 1580083153 2001 List Price: $24.95

$5.75 (Save 76%)

27.

Making Training Work How to Achieve Bottom-Line Results and Lasting Success by Gunter, Berton H. ISBN-13: 9780873893404 ISBN-10: 0873893409 List Price: $5.00

$2.00 (Save 60%)

28.

How to Win Customers and Keep Them for Life Revised and Updated for the Digital Age by LeBoeuf, Michael ISBN-13: 9780425175019 ISBN-10: 0425175014 List Price: $15.00

$0.01 (Save 99%)

29.

Fabled Service Ordinary Acts, Extraordinary Outcomes by Sanders, Betsy, Jameson, Bonnie ISBN-13: 9780787909383 ISBN-10: 0787909386 List Price: $19.95

$0.01 (Save 99%)

30.

Total Customer Service by Davidow, William H., Uttal, Bro ISBN-13: 9780060161804 ISBN-10: 0060161809 Paperback List Price: $19.95

$0.15 (Save 99%)

31.

Customer Relationship Management Organizational and Technological Perspectives by Rajola, Federico ISBN-13: 9783540440017 ISBN-10: 3540440011 List Price: $89.95

$8.75 (Save 90%)

32.

Hug Your Customers The Proven Way to Personalize Sales and Achieve Astounding Results by Mitchell, Jack ISBN-13: 9781401300340 ISBN-10: 1401300340 Hardcover, 2003 Edition: 1st List Price: $19.95

$0.01 (Save 99%)

33.

Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel L... by Gee, Jeff, Gee, Val ISBN-13: 9780071625791 ISBN-10: 0071625798 Paperback Edition: 2nd List Price: $18.95

$0.75 (Save 96%)

34.

Customer Service in Health Care A Grassroots Approach to Creating a Culture of Service Excel... by Baird, Kristin ISBN-13: 9780787952518 ISBN-10: 0787952516 List Price: $55.00

$51.80 (Save 5%)

35.

Dealing With Difficult People by Lilley, Roy ISBN-13: 9780749447519 ISBN-10: 0749447516 Paperback, 2006 Edition: 2nd List Price: $17.95

$2.99 (Save 83%)

36.

Happy About Customer Service? by Welsh, Ken ISBN-13: 9781600050930 ISBN-10: 160005093x Paperback, 2008 List Price: $19.95

$19.95

37.

Secret Service Hidden Systems That Deliver Unforgettable Customer Service by DiJulius, John R., III, Amacom S... ISBN-13: 9780814471715 ISBN-10: 0814471714 List Price: $17.95

$4.31 (Save 75%)

38.

Value Profit Chain Treat Employees Like Customers and Customers Like Employees by Heskett, James L., Sasser, W. Ea... ISBN-13: 9780743225694 ISBN-10: 0743225694 Hardcover, 2003 List Price: $35.00

$0.01 (Save 99%)

39.

Crm Automation by Goldenberg, Barton J. ISBN-13: 9780130088512 ISBN-10: 013008851X List Price: $44.99

$0.01 (Save 99%)

40.

Strategic Customer Planning by Melkman, Alan ISBN-13: 9781854182555 ISBN-10: 1854182552 Paperback

$160.22

41.

Handbook of Customer Satisfaction Measurement by Hill, Nigel ISBN-13: 9780566077661 ISBN-10: 0566077663 Hardcover, 1996

$5.99

42.

Reaching the Goal : How Managers Improve a Services Business Using Goldratt's Theory of Cons... by Ricketts, John Arthur ISBN-13: 9780132565417 ISBN-10: 0132565412 2007 List Price: $44.99

$42.62 (Save 5%)

43.

Call Center Staffing: The Complete, Practical Guide to Workforce Management by Reynolds, Penny, Klenke, Maggie ISBN-13: 9780974417905 ISBN-10: 0974417904 Paperback List Price: $39.95

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44.

Monday Morning Customer Service - David Reed - Paperback by Reed, David, Cottrell, David ISBN-13: 9780974640327 ISBN-10: 0974640328 Paperback List Price: $14.95

$0.01 (Save 99%)

45.

Admit It! 21 Things You Already Know but Apparently Have Forgotten Regarding Client Service by Galati, Craig ISBN-13: 9780595373659 ISBN-10: 0595373658 Paperback, 2005 List Price: $9.95

$9.87

46.

Customer You Deserve Customer Satisfaction by Breen, Gerald Mark ISBN-13: 9781414026619 ISBN-10: 1414026617 Paperback, 2004 List Price: $11.45

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47.

301 Great Customer Service Ideas - Nancy Artz - Paperback - 1 ED by Artz, Nancy ISBN-13: 9781880394335 ISBN-10: 1880394332 Paperback List Price: $14.95

$0.01 (Save 99%)

48.

Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan by Suttle, Marilyn, Vest, Lori Jo ISBN-13: 9780814414392 ISBN-10: 0814414397 Hardcover, 2009 List Price: $22.95

$0.01 (Save 99%)

49.

Fundamentals of Customer Service : PPI88202 S3 Student Manual ISBN-13: 9780758052452 ISBN-10: 0758052456 2003

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50.

Managing Challenging Clients : Building Relationships with Difficult Customers by Oade, Aryanne ISBN-13: 9780230238428 ISBN-10: 0230238424 2012 Edition: 2nd

$42.69

Customer Relations Books

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