Showing 1 - 8 of 8 Results
1.
The Service Management Course: Cases and Readings by Sasser, W. Earl, Jr., Hart,... ISBN: 9780029140918 List Price: $45.00
2.
Management of Service Operations - W. Earl Sasser - Hardcover by Sasser, W. Earl, Olsen, R. ... ISBN: 9780205061044 List Price: $48.67
4.
Service Profit Chain How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, ... by Heskett, James L., Sasser, ... ISBN: 9780684832562 List Price: $32.50
5.
U. S. Lodging Industry by Wyckoff, Daryl D., Sasser, ... ISBN: 9780669028195 List Price: $32.00
6.
Chain-Restaurant Industry by Wyckoff, Daryl D., Sasser, ... ISBN: 9780669032482
7.
Value Profit Chain Treat Employees Like Customers and Customers Like Employees by Heskett, James L., Sasser, ... ISBN: 9780743225694 List Price: $35.00
8.
Cases in Operations Management: Analysis and Action by Sasser, W. Earl, Clark, Kim... ISBN: 9780256029031 List Price: $36.95