Toll-Free Services A Complete Guide to Design, Implementation, and Management

Many innovations have provided new possibilities to toll-free services: ACD/PBX functionality, alternate routing, voice mail functionality, interactive voice response, and transaction processing. This book shows you how to design, alter, and manage your toll-free network -- providing you with information on the technical capabilities and costs involved that allow you to make informed decisions. Invaluable reading for managers in telecommunications, call centers, and marketing.Gable, Robert A. is the author of 'Toll-Free Services A Complete Guide to Design, Implementation, and Management', published 1995 under ISBN 9780890067871 and ISBN 0890067872.