9-1-1 Dispatching: A Best Practices Review

This report is a best practices review of 9-1-1 public safety dispatching in Minnesota. Sections include: 9-1-1 service: local responsibility under a state mandate; financing 9-1-1 service; local government structure for providing 9-1-1 service; variations in dispatchers' functions & training; goals; actions & best practice to reach the goals; study methodology; performance measurement; typical costs for effective & efficient 9-1-1 dispatching; bibliography; recent program evaluations. 10 tables & 13 figures.Jody Hauer is the author of '9-1-1 Dispatching: A Best Practices Review' with ISBN 9780788181252 and ISBN 0788181254.