Delmar's Medical Assisting

DISPLAY PROFESSIONALISM: Overview of Professionalism. Personal and Professional Ethics. Confidentiality. Effective and Responsive Team members. Promote Professional Behavior. Continuing Education. COMMUNICATE: Overview of Communication Skills. Interpersonal Communication Skills. Telephone Communication Skills. Communicate with Patients and Families. Communicate with Health Care Professionals. Marketing the Practice. PERFORM ADMINISTRATIVE DUTIES: Overview of Administrative Duties. Basic Office Skills. Computer Skills. Manage Appointment Scheduling. Patient Reception. Manage Medical Records. PERFORM CLINICAL DUTIES: Overview of Clinical Duties. Infection Control Techniques. Clinical Skills. Emergencies. Laboratory Skills. Medications. APPLY LEGAL CONCEPTS: Overview of Legal Concepts. Regulatory Issues. Risk Management. Documentation. Records and Release of Information. Work Place Safety Issues. MANAGE THE OFFICE: Overview of Office Management. Office Management. Personnel Management. Inventory and Purchasing Management. Equipment Care and Maintenance. The Ergonomic Office. PROVIDE INSTRUCTION: Overview of Providing Instruction. Wellness-Related Patient Instruction. Illness-and Treatment-Related Patient Instruction. Community Education. Personnel Training. Extern Guidance. MANAGE PRACTICE FINANCES: Overview of Financial management. Accounts Receivable Management. Insurance Claims Management. Coding Insurance Claims. Accounts Payable Management. Payroll and Benefits. PRINCIPLES OF MANAGED CARE: Overview of Managed care. Types of Managed Care Plans. Managed care Participants. Managed care Terminology. Managed Care Procedures. Utilization Review and Quality Assurance.Ehrlich, Ann is the author of 'Delmar's Medical Assisting' with ISBN 9780827384040 and ISBN 0827384041.