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6065191

9780304331666

Empowering Service Excellence

Empowering Service Excellence

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Product details

  • ISBN-13: 9780304331666
  • ISBN: 030433166X
  • Publication Date: 1997
  • Publisher: Continuum International Publishing Group, Limited

AUTHOR

Lashley, Conrad

SUMMARY

The service sector now occupies 70% of UK business. This book examines examples from Europe, the UK and the USA, where service quality has been improved through the empowerment of employees.Lashley, Conrad is the author of 'Empowering Service Excellence', published 1997 under ISBN 9780304331666 and ISBN 030433166X.

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