5862864
9780324661187
Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card)
by Madeleine Pullman, Richard D. Metters, Kathryn H. King-Metters, Steve Walton
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- Ships From: STERLING HEIGHTS, MI
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- Comments: ALTERNATE EDITION: New, SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Satisfaction guaranteed!!
About this item
- Condition: Acceptable
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Product details
- ISBN-13: 9780324661187
- ISBN: 0324661185
- Edition: 2
- Publication Date: 2008
- Publisher: Cengage Learning
AUTHOR
SUMMARY
Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.Madeleine Pullman is the author of 'Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card)', published 2008 under ISBN 9780324661187 and ISBN 0324661185.
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