Operations Management for Competitive Advantage (McGraw-Hill/Irwin Series Operations and Decision Sciences)

Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 11/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment. Chase, Jacobs, and Aquilano also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools.Richard B Chase is the author of 'Operations Management for Competitive Advantage (McGraw-Hill/Irwin Series Operations and Decision Sciences)', published 2006 under ISBN 9780072983906 and ISBN 0072983906.