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Quality Management
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Quality Management

Author: 


ISBN-13: 

9780131189294


ISBN: 

0131189298


Edition:  5
Pub Date: 
Publisher:  Prentice Hall PTR
Summary: This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it coversallof the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must a...chieve consistent peak performance, continual improvement, and maximum competitiveness.Coveringalltopics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management. [read more]

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Product Details
Quality Management

ISBN-13: 9780131189294


ISBN: 0131189298


Edition: 5th


Pub Date:
Publisher: Prentice Hall PTR
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