CUSTOMER SERVICE CENTER

How do I return my books?

To access your pre-paid return label please go to the ValoreBooks.com website, click on the My Account link at the top right hand corner, and then follow the steps below:

  1. Enter your email address/and order number.
  2. Select Purchase and/or Rental and click "View My Order".
  3. Locate the item you wish to return, and click the red "Return Rental" button. If you do not see a red "Return Rental" button, it is likely that your order was placed within the last 45 days and your return label is not yet ready. If this is the case, please check back later - after the first 45 days has elapsed.
  4. Print out your prepaid shipping label (and place on the outside of your package)
  5. Print out your packaging slip (and place inside your package)
  6. Pack up your books tightly. Follow the instructions on your label and drop your package off at the appropriate shipping carrier. Shipping is FREE!
  7. Shipping Notes: When returning the item(s), it is beneficial to add cushioning, such as bubble wrap, inflatable packaging, or peanuts.